Poker support Service: all Communication methods
The maximum processing time for An application is days
To solve any gaming problems In our room, please contact The poker support service for helpWe work hours a day And days a week without Breaks and weekends. You can communicate with your Support team in one of Four ways: a Universal communication Method that is suitable for Solving most problems.
If you encounter difficulties, but They may take a few Days to resolve, please contact Us at one of two Mailboxes: on average, the request Is processed within - days, but If the problem is complex, It may take a little Longer to resolve it.
You can't directly influence The speed of getting a Response, but you can make It easier to review your application. comfortable for the caliper employee: We will try to help You as quickly as possible. However, if you have a Problem that prevents you from Playing, you can also use A faster way to contact The poker support service. A hotline is available for You all day long, handling Urgent requests from players. You can check the current Phone number directly in the Client – in the online Help window.
Different numbers are provided for Different countries
The call is charged according To your carrier's tariffs. You can save money on A call using Skype. Through this program, a minute Of conversation will cost only Euro cents. On our official website, as Well as in the client, You can write to support Via an online chat. How to do it: the Operator will connect to the Conversation within a few minutes. This method of communication is Suitable for solving urgent gaming Issues related, for example, to Account hacking, bugs in the Client, delay in calculating the Deposit, etc.
Please note that online chat Is not always available available.
If this is the case, Use a different communication method Or look for the necessary Information in the help section. You can try to solve Your problem yourself, especially if It concerns General game moments. To avoid waiting for a Response from the support service, Try searching for the necessary Information in the "Online help" section. Here you will find answers To all common user questions: You can get To this Section through the official website Of poker. The link to it is Located at the bottom of The main page.
And if you still couldn'T find the answer you Need, please use the feedback form.
Yes, you can use any Of the four methods. Mobile software supports the client'S functionality in this direction.